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Tracking your parcel

Please email info@kakodates.com to request the tracking number Please also note that the shipping service is automatically selected by our systems based on address, weight, and other criteria and the service selected cannot be changed.
Leaving Orders in Safe Place
We often get asked to leave orders in a safe place. We cannot ask the Courier to leave parcels in a safe place as this voids our insurance. You may be able to arrange this directly with the Courier but we can accept no responsibility for lost parcels if the customer informs the courier to leave a parcel and does not provide a signature. It is safer to ask the courier to leave your order with a neighbour and obtain a signature. We will not request couriers leave parcels without a signature.

Order Not Received

If in the rare event you have not received your order within 7 working days please check the tracking information and if unable to resolve with the Courier please contact us immediately via email (info@kakodates.com)


If within the 7 working days tracking shows there is an issue that you cannot resolve with the Courier please contact us immediately via our Contact us via email info@kakodates.com, it is your responsibility to report lost items to us within 7 days of notified dispatch.

Damages

If your order is damaged in any way in transit, if signing for the order you must note that the order is received damaged on signing. If all the order or any item in your order is damaged you must contact us within 48 hours of delivery so we can raise a claim with our delivery service and resolve for you as soon as possible. For our claim we require images of the damaged goods and you must not discard of, nor consume the goods until the matter has been resolved. Issues cannot be resolved without photo evidence.

Inspection of Goods

You must also inspect all the goods received on delivery to make sure you are happy with them, and that the order is complete. Any errors must be reported within 7 days. We can only refund food products within 30 days if you find a problem with them. We do not take responsibility for how you may store and use them.

Returns and Refund Policy

You may return any un-opened items within 30 days of placing your order for a full refund. You must contact us before returning the items using our Contact Form or email info@kakodates.com so we can provide a returns number for your return. We do not cover return postage but we’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item for example). All goods must be returned in original packaging, we cannot accept back food items without their original packaging. For this reason, please check all products before decanting into containers and report any issues within 7 days.

We recommend you send back goods tracked or signed for to ensure we receive, we cannot issue a refund unless the goods are returned to us. Once returned the goods will be inspected, if a refund is approved you should expect to receive your refund within 7 working days of us receiving the goods back.

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